Privacy policy

Privacy Policy

FORAN (PRIVATE) LIMITED
Effective Date: 1st July 2025


Introduction

This Privacy Policy (“Notice”) applies to FORAN (PRIVATE) LIMITED (“FORAN” or “the Company”), a company incorporated under the Companies Act, 2025, having its registered office at Bahria Town, Karachi.

This Notice outlines how FORAN collects, uses, processes, stores, transfers, and discloses personal and sensitive data from users through its websites, mobile applications, and other digital platforms (collectively referred to as the “Platform”).

By accessing or using the Platform, you ("User", "You", "Your") consent to the data practices outlined herein and agree to the terms in accordance with the laws of Pakistan, including the Prevention of Electronic Crimes Act, 2016 (PECA) and any future data protection regulations enacted in Pakistan.


1. Collection of Information

FORAN may collect the following categories of information:

a) Personal Information

Includes, but is not limited to:

  • Full name

  • Contact number

  • Email address

  • Residential address

  • CNIC or passport number

  • Date of birth

  • Gender

  • IP address and device information

b) Sensitive Personal Information

May include:

  • Financial details (bank accounts, card info)

  • Biometric data (if applicable)

  • Health records (if applicable)

  • Passwords and security credentials

c) Transactional and Behavioral Data

  • Transaction history

  • Browsing activity

  • Service usage patterns

  • Location data (if permitted)

  • Communication records

d) Device and Usage Information

Automatically collected data including:

  • Device model

  • Operating system

  • Browser type

  • IP address

  • Usage statistics and location


2. Use of Information

Your data is used for purposes such as:

  • Account creation and verification

  • Delivering services and managing orders

  • Improving user experience and performing analytics

  • Marketing and promotional communications (opt-out available)

  • Legal compliance and regulatory reporting

  • Fraud detection and cybersecurity

  • Dispute resolution and enforcement of legal rights


3. Sharing of Information

We may share your data with:

  • Service Providers & Partners: Including delivery agents, payment gateways, customer support, and marketing services

  • Regulatory Authorities: Upon lawful requests or legal obligations under PECA and other applicable laws

  • Business Transfers: During mergers, acquisitions, or restructuring

  • Group Companies: With equivalent privacy protections in place

All data sharing is done under legal contracts and with confidentiality safeguards.


4. International Data Transfers

Where necessary, data may be transferred outside Pakistan. We ensure such transfers comply with Pakistani law and that recipient countries or entities provide adequate data protection. Consent is obtained as needed, and contractual protections are enforced.


5. Data Retention

Personal data is retained only for as long as necessary to:

  • Fulfill the purpose of collection

  • Comply with legal and regulatory requirements (e.g., tax, audit, cybersecurity)

  • Protect against disputes or misuse


6. Data Security Measures

We implement industry-standard physical, technical, and administrative safeguards, including:

  • Secure Socket Layer (SSL) encryption

  • Access controls

  • Encrypted databases and secure servers

However, no system is completely immune to threats. Users must also take precautions to protect their login credentials.


7. Cookies and Tracking Technologies

Our Platform may use cookies, web beacons, and similar tools for:

  • Site functionality

  • User personalization

  • Analytics and advertising

You may control cookie settings via your browser. Refer to our [Cookie Policy] for detailed information.


8. User Rights and Consent

You have the right to:

  • Access and correct your personal data

  • Withdraw consent (may affect service usage)

  • Request deletion or restriction of your data

  • Request data portability (where feasible)

  • File a complaint with future designated authorities


9. Children’s Privacy

FORAN does not knowingly collect data from individuals under the age of 18. Parental or legal guardian consent is required for any data collected from minors. If such data is identified, it will be deleted immediately.


10. Third-Party Links and Platforms

Our Platform may contain links to external websites and services. FORAN is not responsible for their privacy practices. Users are encouraged to review third-party policies before engaging with such platforms.


11. Grievance Redressal

For questions or complaints related to this Privacy Policy, you may contact our designated Grievance Officer:

Grievance Officer
📧 Email: contact@forandelivery.com
⏱️ Response Time: Within 15 working days, as per PECA and any forthcoming regulations


12. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Major changes will be communicated via:

  • Email

  • In-app messages

  • Platform announcements

Continued use of the Platform constitutes your acceptance of any updated terms.

13. Location Permissions Policies – Our App: Foran Delivery / Foran Delivery Partner

Foran Delivery / Foran Delivery Partner app requests both background and foreground location permissions from users. These permissions are essential for the smooth operation of all features and services offered by the application.

If users do not allow location access, some features of the app may not function correctly. Therefore, it is important to grant these permissions for full functionality.

Foran Delivery / Foran Delivery Partner only uses your location data to support app features—such as assigning the nearest delivery partner based on your current location. We do not use your location for any purpose beyond the app's functionality, and we do not share your personal data or location with anyone.

Your data and personal content are completely secure. No additional permissions are required beyond the location access needed to deliver essential services.

Foran Delivery / Foran Delivery Partner is committed to protecting your privacy and explains how we collect, safeguard, and disclose information related to your use of our services.


Contact Us

If you have any questions, feedback, or requests regarding this Privacy Policy, contact:

📧 Email: contact@forandelivery.com
© 2025 FORAN (PRIVATE) LIMITED. All Rights Reserved.